Terms of Service

1. Accepting these terms

By accessing the website, placing an order, or using a Traqvera service, you agree to these Terms of Service. If you act for an organization, you represent that you have authority to bind it. If you do not agree, do not use the website or purchase a service.

2. Service model

Traqvera combines business-to-business software with professional services for payment-settlement reconciliation and control. Traqvera does not execute payments, move or hold customer funds, provide banking or custody, or replace a customer's accounting, legal, tax, audit, or compliance advisers.

Product descriptions and displayed prices are commercial starting points. The exact data scope, delivery schedule, implementation boundary, usage allowance, service level, and acceptance criteria may be confirmed in an order form, statement of work, or other written agreement. If a signed agreement conflicts with these terms, the signed agreement controls for that engagement.

3. Professional services

The Settlement Leakage Audit is a scoped, one-time professional analysis service. Its scope, required data, secure transfer method, assumptions, schedule, and deliverables must be confirmed before substantive work begins. Findings are analytical outputs and do not promise recovery of funds.

The Production Implementation purchase is an implementation deposit. It is credited toward the final agreed implementation fees and is not a promise that every implementation will be completed for the deposit amount. Remaining scope, fees, dependencies, delivery dates, acceptance, and go-live criteria must be documented separately.

4. Software subscriptions

A Production Subscription grants a limited, non-exclusive right for authorized users to access the subscribed Traqvera software during the paid term, subject to onboarding, account verification, implementation readiness, usage limits, and any applicable order form. The customer may not resell, sublicense, or provide the service to an unrelated third party unless agreed in writing.

5. Orders, billing, and taxes

When checkout identifies Waffo.com Limited or another reseller as merchant of record, that reseller processes the order, payment, receipt, applicable taxes, and payment-related support. You must provide accurate billing and contact information and authorize the charges shown at checkout.

A successful payment creates the purchased commercial entitlement but does not bypass required scoping, security review, data-readiness, onboarding, or implementation steps.

6. Customer responsibilities

You must provide timely, lawful, and accurate information, required approvals, and agreed data through an approved secure transfer method. Do not email production financial files, credentials, tokens, full account numbers, or personal data to the support address. Delivery dates may move when required inputs, decisions, or access are delayed.

You remain responsible for reviewing findings, financial decisions, recovery claims, accounting treatment, and actions taken using Traqvera outputs. Unknown or incomplete evidence is not represented as confirmed loss, and a detected difference does not by itself prove recoverable leakage.

7. Accounts and acceptable use

You must protect account credentials and promptly report suspected unauthorized access. You may not misuse the website or service, interfere with operation, attempt unauthorized access, bypass controls, introduce malicious code, impose unreasonable load, reverse engineer except where law expressly permits, impersonate others, submit data without authority, or use Traqvera in violation of law or third-party rights.

8. Subscription renewal and cancellation

Subscriptions renew for the billing period shown at checkout until cancelled. An authorized customer contact may request cancellation by emailing hello@traqvera.com. Submit the request before the next renewal date to prevent the next charge. Unless checkout or a signed agreement states otherwise, cancellation takes effect at the end of the current paid period and does not retroactively refund that period.

9. Refund policy

Refund eligibility depends on the purchased service and work already committed or performed. For an Audit or Implementation purchase, contact us promptly if you need to cancel. Before substantive work begins, we will review a refund request against non-cancellable third-party costs and work already committed. After data intake, kickoff, analysis, configuration, or implementation work begins, fees are non-refundable to the extent of work performed and costs committed.

Subscription fees are generally non-refundable once a billing period begins. Duplicate charges, unauthorized charges, failure to provide a purchased service, or another documented billing error will be investigated and corrected when verified. Nothing here limits mandatory refund, cancellation, or consumer rights that apply under law or a signed agreement.

Send requests to hello@traqvera.com with the order reference and reason. Do not include financial source data.

10. Suspension, termination, and breach

We may restrict or suspend access when reasonably necessary to address non-payment, unlawful or unauthorized use, a security threat, material breach, or risk to Traqvera, customers, or third parties. When practical, we will provide notice and an opportunity to cure. We may terminate access for an uncured material breach or as required by law.

On termination, access rights end, outstanding fees remain due, and customer data is returned or deleted under the applicable written agreement and legal obligations. Terms intended by their nature to survive—including payment obligations, intellectual property, disclaimers, and liability limits—will survive.

11. Intellectual property and feedback

Traqvera and its licensors retain rights in the website, software, names, logos, product design, documentation, and original content. Customers retain rights in their data. No ownership transfers except as expressly stated in a signed agreement. If you voluntarily provide feedback, you permit Traqvera to use it to improve the service without identifying you publicly or disclosing your confidential information.

12. Privacy and security

Our Privacy Notice explains how website and contact information is handled. Customer financial data, confidentiality, processing instructions, retention, deletion, subprocessors, and security commitments require an applicable written agreement before production-like data is transferred. Current security boundaries are described on the Security page.

13. Third-party services

Traqvera may use or link to third-party services, including payment resellers, hosting, storage, and communications providers. Their own terms may apply to services they provide directly. Traqvera does not control unrelated third-party content or availability, and a link does not imply endorsement.

14. Disclaimers

Except for commitments expressly stated in a signed agreement, the website and services are provided “as is” and “as available” to the maximum extent permitted by law. We do not promise uninterrupted or error-free operation, automatic recovery of funds, or that every difference, delay, exposure, or root cause will be detected. Nothing here excludes a warranty or right that cannot legally be excluded.

15. Limitation of liability

To the maximum extent permitted by law, Traqvera will not be liable under these terms for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or business opportunity. Any service-specific liability allocation or cap will be stated in the applicable signed agreement. Nothing here limits liability that cannot legally be limited.

16. Changes

We may update these terms as the product and commercial model develop. The date above identifies the current version. Material changes affecting an active paid service will be communicated as required by the applicable agreement or law and will not silently override a signed agreement.

17. Governing terms

The formal Traqvera legal entity and governing jurisdiction are not yet stated on this website. They must be established in the applicable checkout record, order form, or signed service agreement before production service begins. These terms do not invent or select a jurisdiction in advance.

18. Contact

Questions about products, billing, cancellation, refunds, or these terms may be sent to hello@traqvera.com.